Overview
Project for a product management program
Developed the MVP of a product for mental health specialists
Worked in a team of 6 software engineers
Led the UX Research and Design
People’s Choice Award
2022 cohort
Problem
1 in 5 people face mental health issues.
Therapists spend about 1 out of 168 hours in a week per patient.
This is not enough for therapist to truly understand their patients and be able to quickly begin treatment.
In addition, while in sessions, patients struggle to express their thoughts and feelings.
Solution
(36 seconds)
Journaling app that can derive emotional/medical insights (through NLP and AI) about patients through an analysis of their journals and other data, giving therapists a detailed reference for how their patients are feeling in their day to day lives.
Process
Discover: Identifying target users and gathering insights through user interviews.
Define: Creating personas, value propositions, user stories, and feature ideation supported by flow charts.
Design: Producing iterative wireframes, developing design systems, and crafting detailed UI designs.
Reflect: Analyzing key takeaways and planning next steps, such as usability testing and further design iterations.
Goals
Concept test with patients and therapists in order to validate needs
Conduct customer research on private therapy clinics to identify what are the key requirements needed in order to sell the product
Plan and develop the MVP
Participants: 3 health care professionals in the mental health space
Goal: Understand how well our product meets the user needs and where we should focus our attention
Key Takeaways:
Need to constantly monitor patient progress and quickly review patient notes before sessions.
Need to accommodate for a busy schedule and save time analyzing patients assignments.
Understanding patients emotional expressions is vital to informing care, need to find a way to motivate patients to complete their daily assignments.
Must figure out how to adjust agenda based on how patients respond (Ex must meet with a patient asap if their suicidal score worsens).
Personas Based on User Interview Findings
Value Propositions
For Therapists
Discover more about your patients to support your treatment plans
Save time preparing for in-person sessions
Strengthen your practice by raising overall engagement
For Patients
Have an outlet to express yourself
Dig deeper into your mental health
Have more productive and meaningful sessions with your therapist
Key Requirements
After testing multiple ideas, we defined with the following requirements:
A journaling insights page enables therapists to quickly review and assess each patient's information at a glance.
A calendar feature allows therapists to efficiently prepare for upcoming sessions.
Alerts next to the calendar help therapists quickly adjust their schedules in case of patient emergencies.
Patient streaks tracking to improve journaling compliance.
Translating Requirements into Wireframes
For Patients
User flows for a More Intuitive Experience
Created a product flow that best fits therapists' current workflow.
As a therapist working with many patients, I need quick metrics of my patients to help guide my practice and thus have more productive sessions.
As a college student living in high stress, I need a space to process my emotions so that I can effectively communicate them during my therapy sessions.
Final Visuals for Therapists
Challenge
A challenge we faced was finding participants for concept testing. We resorted to mass messaging people on LinkedIn to gather feedback. In the future, we could streamline this process by using a dedicated recruiting platform such as User Interviews, offering compensation to participants for their time.
Biggest Takeaway
“Build the right product, not the product right”
Products often fail when they are feature-based rather than problem-focused. Successful products prioritize solving valuable needs, ensuring they provide real value to users. Conducting interviews can help identify user needs and test concepts.
Next Steps
Design remaining screens + the patient experience
Consult with healthcare advisors for feedback and iterations
Usability testing with both user profiles